Refund Policy

1. Scope

This policy covers digital downloads, printed pacing cards, and other tangible educational materials sold through shoulderdraindet.world or associated checkout flows. Consulting-style email responses included with free contact are not billable services unless a separate invoice is issued.

2. Digital Products

If a digital file is defective, corrupted, or materially different from its description, contact us within fourteen days of purchase with your order reference. After verification, we may provide a replacement file or issue a refund to the original payment method. Because digital goods can be copied, refunds may be declined if substantial use is evident and the issue is not attributable to us.

3. Physical Products

Unused physical items in original packaging may be returned within thirty days of delivery for a refund excluding original shipping unless the return is due to our error or a manufacturing defect. Return shipping is the customer responsibility unless otherwise stated at purchase.

4. Non-Refundable Situations

We do not offer refunds when the customer simply changes mind after downloading a digital product, when damage results from misuse, or when the return period has expired. Promotional or clearance items may be marked final sale at checkout.

5. Processing Time

Approved refunds are initiated within five business days and may take additional time to appear on your statement depending on your financial institution.

6. How to Request a Refund

Email admin@shoulderdraindet.world or use the contact form with your full name, order number, purchase date, and reason for the request. Include photos for damaged physical goods.

7. Chargebacks

We encourage direct contact before initiating chargebacks so we can resolve legitimate issues promptly. Unfounded chargebacks may result in suspension of future purchases.

8. Consumer Rights

Nothing in this policy limits mandatory statutory rights available to consumers in your jurisdiction, including rights under EU consumer protection rules where applicable.

9. Contact Information

Shoulderdraindet, 611 5th Ave, New York, NY 10022, United States. Phone: +1 212-753-4000.

10. Partial Refunds

If only part of a bundled order is defective, we may offer a partial refund proportional to the affected items after review.

11. Exchanges

Where stock permits, you may exchange a physical product for the same item in undamaged condition within the return window instead of requesting a refund.

12. Subscription Products

If we introduce subscription-based educational access in the future, cancellation and refund terms will be disclosed at signup and linked from this page.

13. Tax and Duties

Refunds of product price do not automatically include customs duties or import taxes paid to third parties. Contact your carrier for duty recovery procedures where applicable.

14. Policy Updates

We may revise this Refund Policy to reflect changes in product types or payment processors. The effective date appears in the hero section above.